Refund & Replacement Policy

1. Reporting Deadline

The 24-hour reporting period begins when the parcel is delivered to you or your authorised recipient. Prompt reporting helps us verify the condition of the parcel and investigate the issue.

Requests will be reviewed according to the applicable eligibility conditions and evidence. This reporting deadline does not exclude a refund, replacement or other remedy required under applicable law.

2. Mandatory Unboxing Video

For routine verification of delivery-related refund and replacement claims, customers must provide a continuous, unedited unboxing video wherever reasonably available.

The video should clearly show:

1. The parcel in the condition in which it was received.
2. The shipping label or order identification, where reasonably possible.
3. The opening of the original package.
4. The product being removed from the package.
5. The product being shown clearly, including its condition and any visible damage, defect, incorrect item or missing component.

The video should cover the process from opening the parcel through presenting and inspecting the product. Avoid cuts or edits that prevent verification.

Please retain the original packaging, shipping label, invoice and included accessories until your request is resolved. If the video is unclear, incomplete or unavailable, we may request additional reasonable evidence. Missing evidence will not automatically eliminate a remedy required by law.

3. Eligible Reasons for Refund or Replacement

Subject to verification and applicable law, a refund or replacement may be considered in the following situations:

• The product arrives damaged.
• The product is defective or does not function as described.
• The wrong product has been delivered.
• A product, component or included accessory is missing.
• The supplied product materially differs from its description or agreed specifications.
• An order is cancelled or not fulfilled in circumstances requiring a refund.
• Another situation qualifies under applicable law or an expressly stated product-specific policy.

Approval depends on the circumstances, the evidence available and the appropriate remedy under applicable law.

4. Situations Where a Request May Be Declined

Where legally permissible, a request may be declined if:

• The request is based solely on a change of mind or personal preference and no applicable return or refund right exists.
• The product was damaged through misuse, improper installation, unauthorised modification or accidental damage after delivery.
• The reported issue results from normal wear and tear unrelated to a product defect or supply issue.
• The claim contains falsified, altered or materially misleading evidence.
• Verification establishes that the reported issue does not qualify for the requested remedy.

These exclusions do not override statutory consumer rights or mandatory remedies.

5. How to Submit a Request

Email support@bastariyabazaar.com within 24 hours of delivery for a delivery-related issue.

Use the following subject line:

Include the following information:

• Your order number.
• Your name and registered mobile number.
• The delivery date and time, if available.
• A clear description of the issue.
• The continuous, unedited unboxing video.
• Relevant photographs or additional supporting evidence, where applicable.

Please wait for our return instructions before dispatching a product back, unless applicable law or the circumstances require otherwise.

6. Verification and Approval

Our team may review order records, shipping information, product condition, submitted videos, photographs and relevant courier information.

We may request further information or arrange an inspection or return where appropriate. We will communicate the decision and next steps after reviewing the claim.

If a claim is declined, we will provide an explanation where required by applicable law. All decisions remain subject to applicable consumer protection requirements.

7. Refund Processing

When a refund is approved, it will generally be issued through the original payment method where practicable, or through another lawful method agreed with the customer.

Processing time may depend on the bank, payment gateway and transaction method. We will initiate refunds within the applicable legal or communicated timeframe.

For cash-on-delivery orders, we may request verified bank account or other necessary refund details through an appropriate channel.

Security notice: We will never ask for your UPI PIN, banking password or OTP to issue a refund.

8. Replacement Processing

Where a replacement is approved and the product is available, we will arrange dispatch after completing the necessary verification and return procedures.

Replacement delivery times depend on stock availability, any required return transit and courier operations.

If the same product is unavailable, we may discuss an appropriate alternative, refund or other legally required resolution with you. We will not require you to accept an unsuitable substitute where applicable law requires another remedy.

9. Return Shipping and Charges

Where a return is required, the product should be returned with its included accessories and original packaging where reasonably available.

Return shipping arrangements and associated costs will be handled according to the nature of the claim, the communicated resolution and applicable law. Any permissible deduction from a refund will be explained where required.

10. Policy Changes

We may revise this policy from time to time to reflect changes in our business practices, products or applicable laws. Updates will be published on this page with a revised date.

We may make changes without individual prior notice where legally permitted. Changes will not override mandatory consumer protections or remove rights that have already accrued.

11. Contact Us