Terms and Conditions
1. Eligibility
You must have the legal capacity to enter into a binding contract under applicable law to place an order. Where required, a parent or lawful guardian must be involved in the use of the website by a person who is not legally competent to contract.
2. Products and Descriptions
We aim to provide accurate product descriptions, photographs, specifications and prices. Minor variations in colour or appearance may occur because of lighting, screen settings or packaging changes. Material differences, defects or incorrect products will be handled according to applicable law and our published policies.
3. Pricing and Payments
Prices, applicable taxes, shipping charges and other fees will be displayed or disclosed as required. Payments may be processed through the payment methods available at checkout.
We may correct genuine listing, pricing or technical errors where legally permitted. If an error affects an order, we may contact you to resolve the issue or cancel the order and issue any refund required by law.
4. Orders and Confirmation
Placing an order constitutes an offer to purchase the selected products. We may verify payment, product availability and delivery information before fulfilment. Order confirmation or payment acknowledgement does not necessarily mean that an order has been finally accepted for dispatch.
If we cancel a paid order, any refund due will be processed in accordance with applicable law. You are responsible for providing accurate contact, billing and shipping details.
5. Shipping and Delivery
Delivery estimates are indicative unless expressly stated otherwise. Actual delivery times may vary because of courier operations, weather, public holidays, service disruptions or other circumstances beyond our reasonable control.
If an order is delayed, lost, damaged or delivered incorrectly, contact support@bastariyabazaar.com. Nothing in these terms excludes remedies required by law for delivery failures.
6. Refunds and Replacements
Refund and replacement requests are governed by the respective policies published on our website. Customers should report delivery-related issues within 24 hours of delivery and provide a continuous, unedited unboxing video and supporting evidence wherever reasonably available.
Claims are subject to verification and eligibility assessment. These requirements do not exclude any mandatory remedy available under applicable consumer protection law.
7. Acceptable Use
You agree not to:
- Use the website for unlawful, fraudulent or misleading activities.
- Submit false information or fraudulent orders.
- Attempt unauthorised access to our systems or other users' information.
- Introduce malicious code or interfere with website security.
- Abuse forms, checkout facilities or customer support channels.
- Reproduce or exploit protected website content unlawfully.
We may restrict access where reasonably necessary to protect the website, customers or our lawful interests, subject to applicable law.
8. Intellectual Property
Unless otherwise stated, the website's original text, graphics, branding, logos and design elements belong to Bastariya Bazaar or their respective rights holders. They may not be reproduced or commercially exploited without permission, except where permitted by law. Third-party trademarks remain the property of their respective owners.
9. Privacy and Communications
Your information is handled according to our Privacy Policy. We may use your contact details for order confirmations, delivery updates, transactional notifications and customer support. Promotional communications, where offered, will follow applicable consent and opt-out requirements.
10. Third-Party Services
Our website may rely on third-party payment gateways, hosting providers, courier companies and other service providers. Their services may be subject to separate terms. We remain responsible for our own obligations to customers under applicable law.
11. Limitation of Liability
To the extent permitted by law, we are not responsible for indirect losses arising from website interruptions, third-party service failures or events outside our reasonable control. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded or limited.
12. Changes to These Terms
We may revise these terms from time to time. Updates will be published on this page with a revised date. We may make changes without individual prior notice where legally permitted. Changes will not override mandatory legal protections or remove rights that have already accrued.
13. Governing Law and Disputes
These terms are governed by the laws of India, subject to applicable consumer protection legislation and other mandatory legal requirements. Consumers retain their statutory rights to approach competent consumer dispute redressal authorities.