Privacy Policy
1. Information We Collect
Depending on how you use our website, we may collect:
- Personal details: Name, email address, mobile number, billing address and shipping address.
- Order details: Products ordered, order number, payment status, delivery information and transaction records.
- Technical information: IP address, browser type, device information, operating system and relevant website activity.
- Form submissions: Information submitted through checkout, contact forms, support forms and other website forms.
- Communication records: Emails, complaints, refund requests and replacement requests.
2. How We Use Your Information
We may use your information to:
- Process, confirm and deliver your orders.
- Contact you about payments, shipping, delivery and order status.
- Respond to customer enquiries, complaints, refund and replacement requests.
- Verify transactions and investigate suspected fraud or misuse.
- Record IP addresses, timestamps and form submissions to detect spam, prevent abuse and improve website security.
- Analyse website performance, troubleshoot errors and improve our services.
- Maintain accounting, tax and transaction records and comply with applicable laws.
3. IP Addresses and Website Activity
We may record your IP address, the time of form submissions and relevant website activity for security, fraud prevention, troubleshooting and performance monitoring. We handle this information in accordance with applicable privacy laws.
4. Sharing of Information
We do not sell your personal information. We may share necessary information with:
- Courier and logistics companies to deliver your orders.
- Payment gateways and financial service providers to process payments.
- Website hosting, security, analytics and technical service providers.
- Customer support and communication service providers.
- Legal advisers, regulators or authorities when disclosure is legally required or necessary to protect lawful rights.
Information shared with service providers should be limited to what is reasonably necessary for their services and subject to applicable safeguards.
5. Payment Information
Payments may be processed by third-party payment providers under their own terms and privacy policies. We do not intend to store complete payment card details or payment authentication credentials on our website unless expressly disclosed and handled through a compliant system.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies for essential website functions, preferences, security and performance analysis. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will obtain consent before using non-essential tracking technologies.
7. Data Retention
We retain information for as long as reasonably necessary for order fulfilment, customer support, fraud prevention, accounting, tax compliance, dispute resolution and legal obligations. When information is no longer required, we will delete or anonymise it where reasonably practicable, subject to legal retention requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss and misuse. However, no online service or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion where legally permissible, withdrawal of consent or assistance with a privacy complaint. Contact us using the email address below. We may verify your identity before processing a request.
10. Children's Privacy
Our website is not specifically directed at children. Where applicable law requires parental or guardian consent for the processing of a child's personal data, we will follow those requirements.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their respective policies before sharing your information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, security practices or applicable laws. Changes will be published on this page with a revised date. We may make changes without individual prior notice where legally permitted. Where notice or consent is legally required, we will comply with those requirements.